Certification Policy


Value & Professional Certification Ltd aims to become preferred accredited certification body that provide professional and value-added service to our customers.

By providing good service, we can help to continuously improve management system certification in all industry and instill awareness and good implementation of management system on all industry player/customer.

We also understand the importance of impartiality in carrying out our management system certification activities, manage conflict
of interest and ensure the objectivity of our management system certification activities.  

We wish to achieve our aims as recognized accredited certification body by:

  • Offering fair impartial certification service in accordance with ISO 17021.

  • Providing value-added and professional service to satisfy customer expectations.

  • Ensuring customer's confidentiality being protected from disclosure.

  • Practicing sound certification principles through competent staff.

  • Caring for and valuing our employees.

  • Provide training to our employees empowering them to deliver audits that satisfy our customers, supervisory body and the standard we set.

  • Providing, maintaining and make public on certification information to all customers and those who abide to our services.

  • Continuously improving the certification service provided.

  • Identify, analyse, evaluate, treat, monitor and document the risks related to conflict of interest arising from provision of certification including any conflicts arising from its relationships on an ongoing basis.

  • Complying to applicable regulatory and statutory requirements.

  • Communicating this policy to our employees, customers and interested parties.

Impartiality Policy


At Value & Professional Certification Ltd, we recognize the critical importance of impartiality in all our certification activities. Committed to upholding the highest standards of integrity and fairness, we adhere to the following principles:

  1. Independence: We maintain independence from all organizations seeking certification, ensuring our decisions are solely based on objective evidence and conformity to applicable standards.

  1. Integrity: Our certification activities are conducted with integrity, honesty, and transparency, avoiding actions that could compromise impartiality or cast doubt on the certification process's integrity.

  2. Confidentiality: We safeguard the confidentiality of information obtained during certification processes, preventing unauthorized disclosure that could affect impartiality or compromise process integrity.

  3. Conflict of Interest Management: We identify, assess, and manage conflicts of interest that may arise, ensuring they do not influence certification decisions or compromise impartiality.

  4. Continuous Improvement: We are dedicated to continuously enhancing our processes and procedures to bolster impartiality. Regular reviews of our Impartiality Policy and related processes ensure effectiveness and relevance.

  5. Compliance: We adhere to all legal, regulatory, and accreditation requirements related to impartiality, maintaining alignment with ISO/IEC 17021-1 and other applicable standards.

  6. Communication: Our commitment to impartiality is communicated transparently to all stakeholders, including clients, employees, regulatory authorities, and accreditation bodies, fostering trust and confidence in our certification process.

Confidentiality Statement

Value & Professional Certification Ltd is committed to maintaining the confidentiality of all information obtained during the certification process in compliance with the requirements of ISO/IEC 17021-1.

We ensure that:

  1. Protection of Client Information

    All client information, including documentation, processes, and data obtained during audits, assessments, or other certification activities, will be treated as strictly confidential.

    This information will not be disclosed to third parties without the explicit consent of the client, except as required by law or accreditation bodies.

  2. Internal Safeguards

    Appropriate measures are in place to protect the confidentiality of client information, including the use of secure systems, restricted access, and staff training to ensure compliance with confidentiality obligations.

  3. Conflict of Interest

    Employees, auditors, and any other individuals involved in the certification process are required to maintain impartiality and confidentiality. They are bound by contractual agreements to avoid conflicts of interest and to safeguard client information at all times.

  4. Legal and Regulatory Compliance

    Any disclosure of client information required by legal obligations will be communicated to the client in advance unless prohibited by law.

  5. Information Shared for UKAS Purposes

    If required, information may be shared with UKAS for purposes of demonstrating compliance with ISO/IEC 17021-1. However, such information will be limited to what is strictly necessary and will remain confidential within the accreditation framework.

  6. Subcontractors and External Personnel

    Any subcontractors, external auditors, or technical experts engaged by Value & Professional Certification Ltdare bound by confidentiality agreements to ensure the protection of client information.

Privacy Notice


This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

 

What information we collect, use, and why

We collect or use information including your name, contact and company details in these events: ·  

1) You ask for our quotation. ·  

2) We sign a contract with you or your company. ·  

3) When we state the attendees of opening and closing meetings in our Audit Report.  

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: ·  

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.  

Where we get personal information from

·   Directly from you  

How long we keep information

We will retain your information for a reasonable period or as long as the rules of accreditation requires.

 Who we share information with

We share personal information with our Accreditation Body which we’re obliged to share personal information with.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

2 December 2024

Contact Us

+44 77526773096

167-169 Great Portland Street, 5th Floor, London W1W 5PF United Kingdom.